Our Customer Promise

Experience the Difference

We pride ourselves in providing a venue offering high quality facilities and services and outstanding value for money.  In today’s ever changing market we endeavour to consistently meet and exceed our customers’ needs and expectations.

Mission Statement

To provide a range of quality event and hospitality services, making the UMIC brand synonymous with excellence in the minds of our clients.

Our Objectives

• To deliver a professional, friendly and efficient service focused on the needs of our clients.
• To provide a range of well-equipped facilities for professional meetings and events.
• To deliver superb value for money.
• To offer a warm welcome to all our clients and visitors.

Our Commitments

• We are dedicated to helping ensure your event is a success.  We are committed to ensuring that each and every one of our clients receives the highest standard of quality and customer service, from the initial enquiry through to the event follow up.
• All enquiries will be handled in a friendly, courteous and professional manner.
• We will endeavour to make an initial response to each enquiry within the same day (wherever possible).
• Our team will provide a warm welcome to the venue and will ensure that clients have a dedicated point of contact on the day.
• We provide full access and services for clients and delegates who are mobility impaired.
• We will ensure that we provide clean and attractive facilities that are regularly serviced and suitably equipped.
• We will deliver a quality hospitality service that meets the needs of every client and event
• All staff will present themselves in a professional manner.

Feedback and Customer Satisfaction

In order to ensure that we deliver the level of service our customers require we actively invite their valuable insights and comments. 

Clients are invited to complete evaluation forms which offer organisers the opportunity to grade and comment upon all areas of the service and facilities.  The results are then collated into a quarterly report which is analysed to see if the standards we have set have been reached.  Areas for improvement, review or development are identified as necessary.

Should you feel that we have not fulfilled our customer promise, or should you have any comments regarding the service received please contact the Event Sales and Conferencing Manager.

E: [email protected]

T: 0800 014 1009