Churchgate Academy
Churchgate House
56 Oxford Street
Manchester
M1 6EU
How to maximise opportunities on incoming customer calls.
Understanding customer needs is the cornerstone of selling
Nearly all sales people have excellent product knowledge. Yet many don’t appreciate customer needs and therefore fail to maximise business. This workshop introduces you to clever questioning skills that enable you to identify customer requirements.
How to overcome objections, with confidence and flair
Many vital sales are lost because people don’t handle objections successfully. This seminar teaches you the most common objections, and shows you how to handle them with confidence – in order to achieve the best results.
A simple, but amazingly powerful way, of matching solutions to needs
Professional telephone sales people sell solutions that fulfil customer needs. During this course you’ll discover a simple way to link features and benefits. You’ll also learn how to master this skill, in order to sell with confidence, like a true professional.
How to create an effective sales ‘pitch’, that increases your hit rate
Traditional sales training emphasises theory over practice. However, during this highly- practical workshop you’ll create your own personal sales-pitch from scratch and practice it, so that when you return to the office you’ll be able to hit the ground running.
This workshop also covers
• Up selling and cross selling
• Belief and motivation
• Sales call communication
• The psychology of sales
• Telephone sales success formula
• The sales cycle
• Converting features into benefits
• Handling objections
• Closing For commitment
• Action plan to improve performance
For further information please see the website: http://www.gmchamber.co.uk/events/250
