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Conflict Management, 10 August 2010

Business Support Solutions
Warren Bruce Court
Warren Bruce Road
Trafford Park
MANCHESTER
M17 1LB

A recent survey carried out found that larger organisations are relying on Human Resource Departments to manage conflict situations because managers are afraid that they might say or do something that could implicate them or be held against them in formal proceedings.

Most small companies do not have the luxury of their own HR Department and Managers are expected to deal with these situations as and when they arise.  This one day course will help you to identify conflict situations and will help you implement measures to remedy these.

This workshop also covers:

  • Dealing with conflict head on
  • Protecting employees by removing them from conflict situations
  • Understanding needs – perceptions and expectations
  • Assertiveness and Confidence-building
  • Passive, aggressive and assertive behavior – the differences
  • How to take control of the conversation
  • Ending the conversation professionally
  • Conflict management and resolution
  • The importance of being positive and having a positive attitude
  • Managing expectations
  • Reading the signs – how to identify difficult people
  • Difficult personality types – strategies to deal with them
  • Anticipating flashpoint situations
  • Anger management – how to remain calm in a crisis
  • Conflict resolution – how to diffuse conflict situations
  • How to handle aggressive people
  • How to avoid taking things personally
  • Avoiding emotional responses
  • Practical exercises

For further information please see the website:

http://www.business-support-solutions.co.uk/trainings/493  

Author
Harry Oldman
Author
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