Business Support Solutions
Warren Bruce Court
Warren Bruce Road
Trafford Park
Manchester
M17 1LB
Ten reasons why quality customer care can double your turnover
Organisations providing quality service grow three times as fast as their competitors. This workshop begins by looking at why customers are vital, what they actually buy – and what customer care means.
How to communicate a positive image in order to generate more business
Customers will only buy if they feel positive. This seminar introduces you to the ‘halo’ effect – a method of projecting a positive image, that leads to satisfied customers who want to buy more from you.
Discover easy-to-use skills that can make customer care a reality in your company
The best customer-facing staff practice customer care as a matter of course. They use a combination of ten simple skills that put customers at their ease – and make them feel valued, wanted and respected
Learn questioning and listening skills that help the customer to buy
Successful customer-facing staff sell without actually selling. They let the customer buy – guiding them to the correct decision through simple questioning and listening skills.
This workshop also covers
For more information please see the website:
http://www.business-support-solutions.co.uk/trainings/253
